Shipping & Returns

Preparation time

Please allow approximately two weeks for Custom Designs and at least three weeks for Personality Scents products to set and cure. Timing depends on the product, design approval, availability, quantity, and the date confirmed for your order. A requested date is not confirmed by submitting an inquiry.

Shipping, pickup, and delivery

Shipping, local pickup, and delivery are available by arrangement. Review the available method, address, and charges at checkout or in the confirmed project details. Pickup and delivery locations are arranged directly; our street address is not published. Contact us before traveling to collect an order.

Preparation time is separate from carrier transit time. Carrier delivery estimates are not a guaranteed arrival date unless a specific commitment has been confirmed. Let us know about a required event date before ordering.

Address changes, tracking, and delays

Check your delivery address carefully. If a correction or change is needed, contact hello@wecreateenterprise.com promptly so we can confirm what is still possible. When tracking is available, use it to follow the shipment. If tracking shows a missing or delayed package, contact us so we can investigate with the carrier and discuss next steps.

Final sales and order concerns

Custom and ready made merchandise sales are final for changes of mind, preferences, and customer selection errors. Damaged, defective, or incorrect items are reviewed under our Refund and Returns Policy. That policy also addresses cancellation requests, shipping delays, digital products, and approved refunds. Please contact us before mailing anything back.

Digital purchases and other platforms

Digital purchases are delivered electronically. Review the listing for the format, software requirements, delivery instructions, and permitted use. Contact us if the purchased file cannot be accessed or the wrong file was provided. Amazon and other retailer purchases follow that retailer’s process. Donations are handled separately from merchandise.