This policy applies to products sold directly through our website by WeCreate Enterprise, including Custom Designs, Personality Scents, Signature Essentials Jewelry & Things, and Trin-Spired Literature.
Before placing your order
Please review product descriptions, sizes, colors, scents, personalization details, and delivery information carefully. If you have a question, reach out before purchasing so we can help you choose with confidence.
Returns and exchanges
All sales of ready made merchandise, custom products, and personalized items are final. We do not accept returns or exchanges for changes of mind, personal preferences, or customer selection errors, including size, color, or scent.
If your item arrives damaged, is defective, or does not match your confirmed order, please contact hello@wecreateenterprise.com so we can review the concern and arrange an appropriate resolution. Nothing in this policy limits your rights under applicable law.
Custom and personalized orders
Custom products are created specifically for your order. Please review all proofs carefully, including spelling, names, dates, sizes, colors, and placement.
Changes may be requested before production begins, but they are not confirmed until we acknowledge them. Once production begins, custom orders cannot ordinarily be changed or canceled.
If the finished product differs from your approved proof because of our error, please contact us so we can make it right.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if something is wrong.
Include your order number, a description of the concern, and clear photographs when available. Please keep the item and its packaging while we review the issue.
Depending on the circumstances, we will arrange an appropriate repair, replacement, or refund. When a return is needed because of our error or a confirmed defect, we will provide instructions and cover the necessary return shipping.
Please contact us before mailing anything back.
Digital products
Digital purchases are delivered electronically. Please check the product description for file formats, software requirements, and what is included.
Once access has been provided, digital purchases are generally nonrefundable for changes of mind. If you receive the wrong file, cannot access your purchase, or discover a technical problem, contact us. We will help restore access, provide a corrected file, or issue an appropriate refund if we cannot resolve the problem.
Unless the product listing grants broader permission, digital purchases are for personal use and may not be shared, resold, or redistributed.
Cancellations and shipping concerns
Contact us as soon as possible to request a cancellation. We will confirm whether the order can still be canceled based on its production or shipping status.
If we cannot ship within the promised timeframe, we will notify you and offer the choice of accepting a revised shipping date or canceling for a refund of the unshipped merchandise and applicable charges.
If tracking shows a missing or delayed package, contact us so we can investigate with the carrier and discuss the next steps.
Refunds
Approved refunds are returned to the original payment method. We will confirm the amount and when the refund has been submitted. Your bank or payment provider determines when it appears in your account.
Purchases through other platforms
Purchases completed through Amazon or another retailer follow that retailer’s return and refund process. Nonprofit donations through Givelify are separate from merchandise purchases and are not covered by this policy.
Need help?
Email hello@wecreateenterprise.com with your order number and a description of what happened.
We appreciate the opportunity to review your concern and work toward a fair resolution.