CLEAR INFORMATION. THOUGHTFUL CHOICES.
Product Care & Safety
Use the product for its intended purpose and follow the directions for the item you receive.
Before choosing or using a product
Read the product description, ingredient information where applicable, directions, and warnings for the specific item. A scent name does not identify every ingredient. For product specific ingredients, sensitivity questions, care instructions, or a missing label, contact hello@wecreateenterprise.com before ordering or using the item. General website guidance is not a substitute for the label and instructions supplied for the product.
Body oils, soaps, and skin products
Use a skin product only as directed on its label and for the body area for which it is intended. Avoid using a product near the eyes unless intended for that use. Do not assume that natural ingredients or a familiar fragrance make a product suitable for every person. If irritation or another unexpected reaction occurs, stop using the product and seek advice from a qualified healthcare professional.
Contact us with the product name and relevant order details about a product concern. FDA provides general guidance on using cosmetics safely.
Candles and wax melts
Never leave a burning candle unattended. Keep it away from materials that can catch fire, and extinguish it before leaving the room or sleeping. Keep flames and heated wax away from children and pets. Follow the specific container, wick, and burn instructions for your item.
Use wax melts only with a warmer designed for that purpose and follow the warmer manufacturer’s instructions. Heated wax and containers can cause burns. Keep them away from children and pets.
Room sprays and fragrance products
Use room sprays only for their intended room fragrance purpose. Do not use them as a body product. Follow the label’s directions and warnings, including any ventilation, surface, heat, or flame precautions. Do not assume that every scent is suitable for every person, pet, fabric, or surface.
Custom apparel, drinkware, and accessories
Follow the care instructions supplied for the item and the garment or container manufacturer’s guidance. Different materials and personalization methods need different care. Do not assume an item is dishwasher safe, microwave safe, suitable for food contact, or designed for young children unless the item information says so. Ask us if instructions are missing or unclear.
Questions or order concerns
Email hello@wecreateenterprise.com with the product name, order number if available, and a description of the concern. For a damaged, defective, or incorrect order, see the Refund and Returns Policy. Please keep relevant packaging and product details while a concern is reviewed.
Find related information in Policies & Help, or contact the relevant program or business.